Return & Refund Policy

Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your refund. Returns will be inspected prior to issuing credit. Restocking fees may be waived if exchanging for another item of equal or greater value.


  • Step 1: Before returning anything, you must first obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the nature of the problem. All returns are subject to a 15% Restocking Fee*. To receive an RMA number click here and fill out the Return & Exchange Form once logged in to your account.

    * Some items may be subject to a higher restocking fee of up to 25%.

    It is important that the RMA number is clearly written on the outside of the shipping box. Packages received without an RMA number may not receive a credit and Customer will be responsible for any return or Warehouse Redirect ship charges.

    All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
  • *UNAUTHORIZED RETURN NOTIFICATION* Customers will not be credited and will be charged for shipping fees associated with unauthorized returns that have to be redirected to the appropriate warehouse.Orders that are refused without approval may not be refunded or subject to higher restocking fees. Customer will be responsible to any new shipping fees. International Orders in which UPS or FedEx was chosen, there will be no refunds for order refused for non-payment of Duty and Tax fees.
  • Step 2: If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received and inspected. Credits may take up to 10 Business days to process. If you paid with a check or money order, allow 2-4 weeks to receive your refund check. Account credits must be used within 1 year of issue date.
  • Step 3: On all product returns, you will be responsible to arrange the shipment of the product back to the appropriate warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice. Please ensure that the package is traceable in case of loss during transit.
  • Step 4: If you are returning an item that is defective or shipped in error by, we apologize for the inconvenience. We will email a label, schedule a pick up or reimburse you for the ship charges. We will choose whichever method is most convenient for you. For any other return, you are responsible for the original delivery costs and the return shipping expense.

By Return Policy:
All products except (Furniture, Special Order, Non Stock, Items with Expiration Date, Hygienic Items** and Discontinued Products) will be accepted by for credit, exchange or repair, at's discretion within 30 days from the ship date. Medical Supply Solutions will guarantee products for 30 Days. After 30 days, the manufacturer's warranty applies.

** Hygienic items include Open Pillows, Toilet Seats, Braces, Commodes etc. If a defective product can be replaced or repaired, a return will be considered as part of the Standard Return Policy and may be subject to a Restocking Fee.

For all prices and products: We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. is not responsible for manufacturer price changes, which may occur at any time without notice.

Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.

Cancelled orders containing items that have been ordered in to our warehouse from the manufacturer or vendor or have already been shipped will be subject to our standard return policy. Cancelled orders that have not been shipped may also be subject to restocking fees. Special Orders Items or Items Made Per Order may not be cancelled once order is processed.